A cancellation fee will be enforced if you fail to give us, or your travel agent, sufficient notice before the cancel due date. Cancelation policies vary depending on the reservation. Please review the terms & conditions of the reservation.
Yes, a credit card is required at the time of booking to guarantee your room. Your credit card will not be charged at the time of booking. We will only charge your credit card should you cancel your reservation beyond the scope of our cancellation policy, or do not show up on the arrival date without notice.
We accept the following credit cards: VISA, JCB, American Express, and Diners.
Check-in prior to the standard check-in time may be available at the time of check-in but is not guaranteed. An extra night reservation is required if you wish to guarantee an early check-in. In cases of early arrival, it is possible to leave luggage in our storage room for free.
Late check-out is available for 1,500 JPY per hour per room until 3:00pm. A one night room fee will be charged if you would like to stay later than 3:00pm. We will be happy to keep your luggage in our storage room for free after your check out .
We have the Park Suite that sleeps 4 people. There is only 1 room of this type. We would recommend you to reserve 2 or more City Twin Rooms or City Queen Rooms, which may be located next door or on the same floor upon request and availability.
No, there are no connecting rooms at the hotel. We would recommend you to reserve 2 or more City Twin Rooms or City Queen Rooms, which may be located next door or on the same floor upon request and availability.
Yes, both wired and wireless access is available free of charge in all guest rooms, and wireless access in public areas. Computers are available for complimentary use in the Business Center located next to the Reception counter on the 25th floor.
Yes. You can forward your luggage to your next destination with the Takkyubin service. It normally takes 1-2 days, and cost approximately 1,500-2,000 JPY per suit case. Please let us know your next destination when you check in.